Payment Terms (Author)

The following terms (these “Payment Terms”) govern payments you make or receive through novelo.com (the “Site”), operated by Novelo Ltd.

Novelo Limited processes card payments using Payment, Inc (the "Payment Service Provider").

Please read these Payment Terms carefully before publishing Paid Stories or receiving payments through the Site. By publishing Paid Stories or receiving payments through the Site, you accept and agree, on behalf of yourself or on behalf of your employer or any other entity (if applicable), to be bound and abide by these Payment Terms. These Terms are supplemental to Novelo’s Terms and Conditions accessible here Terms of Service.

Content refers to text, video, photographs and audio submitted by authors for purchase by readers for a fee which where the context permits are referred to as Paid Stories. Please read this section carefully, as it will contain important information regarding your rights as a seller of Content:

Only authors registered on our site may submit Content for purchase by customers.
Authors may only sell their stories once their have linked their Paypal account to Novelo.
If Novelo, for any reason, suspects the author's Paypal account linked to Novelo does not belong to the author or illegal activity has been conducted on that Paypal account, we reserve the right to disallow that author from selling on Novelo.
Once linked, the author will then be able to choose the story they want to convert into a Paid Story and will be required to select preview chapters (if any) and a listing price.
For security concerns, Novelo may temporarily disable a author's ability to withdraw revenue to prevent fraudulent or illicit activity. This may come as a result of security issues or improper/illegal behavior reported by other users.

Receiving Payments

In order to be able to receive payments, you must link their Paypal account to Novelo.
Novelo offers two levels of royalties: authors will receive 35% royalty for stories priced between $0.99 and $1.99 and 80% for stories priced above $1.99.
Each story sold will be accredited to Novelo's Paypal account where Paypal will take their fee of 2.9% + 30¢ (Paypal might also charge a fee for cross-border transactions and/or currency conversion). Authors will receive either 35% or 80% of amount after Paypal has taken their share and Novelo will take the rest as commission.
This amount will be accredited into the author's Paypal account at the beginning of every month.
Your balance can be viewed on the Payouts
Authors are responsible for paying any direct or indirect taxes, including any GST, VAT or income tax, which may apply to them depending on residency, location or otherwise, under provisions of their jurisdiction. Authors represent and warrant that they comply, and will comply at all times, with their obligations under income tax provisions in their jurisdiction.

Payouts

Payouts from Novelo's Paypal account to your Paypal account are initiated once every month at the beginning of each month.
If at the time of payout you have not linked your Paypal account to your Novelo account, you will not be included in that month's payout run. After you have linked your Paypal account, you will be included in the next payout run.
If your Novelo account has, for any reason, been deactivated, disabled or otherwise rendered unusable, we will disassociate your Paypal from your Novelo account. We will also unpublish your Paid Stories and make a manual payout to your Paypal account within 30 calendar days of your account deactivation.
For security concerns, Novelo may temporarily disable payouts to prevent fraudulent or illicit activity. This may come as a result of security issues or improper/illegal behavior reported by other users.

Referrals

Referrals refer to registered members of Novelo whom you have referred. Details on how to refer members can be found here.
For the first 90 days of the person you referred, you will earn 5% of the story's listing price (Referral Fee) when they purchase a Paid Story on Novelo. After 90 days, you will no longer receive a Referral Fee for purchases made by this member.
The Referral Fee will be recorded in Novelo's database and scheduled to be paid out to your Paypal account in the next Payout.
If a technical issue arises where Referral Fees are not being automatically paid, a Novelo admin will manually make the payment.
In order to receive the Referral Fee, you must link their Paypal account to Novelo.
If 24 hours has passed since a Referral Fee should have been paid to you but it has not, please contact hello@novelo.com and request a manual payment.

Payment Terms (Consumer)

The following terms (these “Payment Terms”) govern payments you make or receive through novelo.com (the “Site”), operated by Novelo Ltd.

Novelo Limited processes card payments using Paypal, Inc (the "Payment Service Provider").

Please read these Payment Terms carefully before making or receiving payments through the Site. By making or receiving payments through the Site, you accept and agree, on behalf of yourself or on behalf of your employer or any other entity (if applicable), to be bound and abide by these Payment Terms. These Terms are supplemental to Novelo’s Terms and Conditions accessible here Terms of Service.

Only registered Customers may purchase Content from our Site. Content refers to text, video, photographs and audio submitted by authors for purchase by customers for a fee.

As a buyer, you have the right to request a refund for any Content you have purchased so long as it is within 14 calendar days of the purchase and you have not accessed or read any chapter that has not been marked as a free preview chapter. If the story does not provide any preview chapters, you will be entitled to a refund if you have only accessed at maximum two paid chapters or a maximum of 10% of the story. This will be verified by a Novelo admin before processing the refund. You can request a refund by emailing hello@novelo.com.

Purchasing

Buyers purchasing a Content will pay the author through the Payment Service Provider. By clicking on a link or button to purchase a Content, you agree to be redirected to a payment page hosted by Payment Service Provider.
You may not offer authors to pay, or make payment, for a Content on Novelo using any other method other than that through Novelo and the Payment Service Provider.
Purchases of the Content made through locations or websites outside of Novelo does not entitle you to access of that Content on Novelo.
Novelo operates exclusively in USD. If the payment method you used to pay does not operate in USD, the financial institution associated with your payment method might charge you a fee to convert to USD.
After the purchase has been completed, you will be redirected to the story page where a transaction will be recorded against your Novelo account denoting that you have purchased the Content. Afterwards, chapters that were locked to you will be unlocked.
Payments made through Novelo via the Payment Service Provider go through a risk evaluation. If this evaluation fails, your purchase will not be completed.
By using any payment method and/or providing payment details for making purchases on Novelo, you represent and warrant that: (a) you are legally authorised to provide such information; (b) you are legally authorised or have permission to make payments using the payment method(s); (c) if you are an employee or agent of a company or person that owns the payment method, you are authorised by that company or person to use the payment method to make payments on Novelo; and (d) such actions do not violate any applicable law.

Refunds

As a buyer, you have the ability to request a refund for any Content you have purchased so long as it is within 14 calendar days of the purchase and you have not accessed or read any chapter that has not been marked as a free preview chapter. If the story does not provide any preview chapters, you will be entitled to a refund if you have only accessed at maximum two paid chapters or a maximum of 10% of the story. This will be verified by a Novelo admin before processing the refund. You can request a refund by emailing hello@novelo.com.

Taxes

Novelo may be required by applicable laws to charge users with indirect taxes (such as Sales Tax, VAT or GST) or to withhold taxes. Any amount Novelo will be required to collect will be in addition to the listing price and any other fees payable by the purchaser, and any amount Novelo will be required to withhold will be deducted from the author’s revenue, as required by applicable laws.
Indirect taxes are in addition to the price shown on the Site, and in any event, any such taxes will always be displayed to the Buyer before payment.
Users are responsible for paying any direct or indirect taxes, including any GST, VAT, or income tax, which may apply to them depending on residency, location or otherwise, under provisions of their jurisdiction.

General Terms

Novelo may make changes to these Payment Terms from time to time. When these changes are made, Novelo will make a new copy of the terms available on this page.
You understand and agree that if you use Novelo after the date on which the Payment Terms have changed, Novelo will treat your use as acceptance of the updated Payment Terms.

This document was last updated on the 30th September, 2024.